Privacy Policy

Smash Happy Audio ("Smash Happy Audio," "we," "us," or "our") operates smashhappyaudio.com (the "Site") and provides audio plugin software and related products (the "Products"). This Privacy Policy explains what information we collect, why we collect it, and how it's handled.

We are based in Kamloops, British Columbia, Canada, and this policy is written with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) as its primary framework. If you're located in the European Economic Area or the United Kingdom, the section below on your rights explains the additional protections available to you under the GDPR/UK GDPR.

1. Information we collect

Information you give us directly:

• Name and email address, when you create a Portal account, contact support, or join a mailing list or waitlist (e.g. the Reach waitlist).
• Purchase and license information (which Products you've licensed, license key status, activation count), this is collected and stored to run the Portal account/license system, described further below.
• Any content you send us directly, such as support emails or messages.

Information collected automatically:

• Anonymous analytics: each page view sends our own server the page visited, the referring page, and an approximate location (country, region and city, worked out by our hosting provider). We do not store your IP address, and this data is not tied to your name, email or account.
• Like any web host, our hosting provider (Cloudflare) handles your IP address and browser details in order to deliver the Site to you.
• The Site loads its typefaces from Google Fonts, so Google receives your IP address and browser details when a page loads.
• We do not use third-party advertising trackers, and we do not sell any data to data brokers.

Information from our payment processor:

• All purchases are processed by our payment provider, who acts as the Merchant of Record for every sale. They collect your payment details (card number, billing address) directly, we never see or store your full payment card details. They share with us the information needed to fulfill your order and provide support: your name, email address, purchase date, product purchased, and order/license ID. Their own handling of your payment data is governed by their own privacy policy, linked at checkout.

2. How we use your information

We use the information above to:

• Deliver purchased Products, license keys, and software updates.
• Operate your Portal account and verify license activations.
• Respond to support requests.
• Send purchase confirmations, license/download information, and (only if you've opted in) occasional product news.
• Maintain, secure, and improve the Site and Products.
• Meet legal, tax, and accounting obligations.

We do not use your information for automated decision-making that produces legal or similarly significant effects on you.

3. Who we share information with

• Our payment provider, acting as Merchant of Record, handling all payment processing, sales tax/VAT collection, and refund processing.
• Hosting/infrastructure providers (e.g. Cloudflare), to serve the Site and Portal reliably and securely.
• We do not sell your personal information to third parties, and we don't share it with anyone else except as required by law, to protect our legal rights, or with your consent.

4. Cookies

The Site does not set cookies. After you sign in, the Portal and Community pages keep a sign-in token in your browser's local storage, and nothing more. We do not use advertising cookies or analytics cookies. Our payment provider's checkout may set its own cookies on its own pages, which are covered by their policy. If any of this changes, we will update this policy and, where legally required, ask for your consent first.

5. Data retention

We retain account and license information for as long as your account is active, and for a reasonable period afterward to meet tax, accounting, and legal obligations, resolve disputes, and enforce our agreements. You can ask us to delete your account information at any time, subject to the legal retention needs described above (e.g., we may need to retain basic purchase records for tax purposes even after deleting an account).

6. Your rights

All users: you can ask us, at any time, to (a) tell you what personal information we hold about you, (b) correct inaccurate information, or (c) delete your information, subject to legal retention requirements. Contact us at the email below to make a request.

If you're in the EEA or UK, you additionally have rights under the GDPR/UK GDPR to data portability and to object to or restrict certain processing, and the right to lodge a complaint with your local data protection authority. Our legal basis for processing your information is performance of a contract (fulfilling your purchase), our legitimate interests (running and securing the Site), and, where applicable, your consent (e.g. marketing emails).

7. Children's privacy

The Site and Products are not directed at children, and we do not knowingly collect personal information from anyone under 16. If you believe a child has provided us information, contact us and we'll delete it.

8. International transfers

We are based in Canada; our service providers (including our payment provider and our hosting provider) may process data in other countries, including the United States. By using the Site or Products, you understand your information may be processed outside your home country.

9. Changes to this policy

We may update this policy from time to time. Material changes will be reflected by an updated "Last updated" date above, and where appropriate we'll provide additional notice.

10. Contact us

Questions about this policy or your personal information can be sent to:

support@smashhappyaudio.com
Smash Happy Audio, Kamloops, British Columbia, Canada